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Troubleshooting QuarkXPress 8 Tutorial


Troubleshooting QuarkXPress 8 Tutorial

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Index Troubleshooting QuarkXPress 8 Tutorial

A Guide to Troubleshooting QuarkXPress
About this book
What we’re assuming about you
What you’ll see viii
1 What is troubleshooting?
The process of troubleshooting
How do I troubleshoot?
The three-world model
The binary method
Troubleshooting random problems
2 Crashing, quitting, and freezing
Reporting crash problems on Mac OS
Reporting crash problems on Windows
Project-level problems
Appending layouts into a different project
Dragging pages between projects in Thumbnails view
Crashing while opening projects
Crashing while importing graphics (Mac OS)
Crashing while printing graphics
Using font management utilities
QuarkXPress elements
Application-level problems
Isolating QuarkXPress
Testing system-level files
System-level problems
Logging on as a different user on Mac OS X
3 Printing
Changing the printer driver
Changing the printer driver on Mac OS X
Changing the printer on Windows
PostScript errors
Common PostScript errors
Common printing problems
Graphics print at low resolution
Orientation prints incorrectly to PostScript printers
Color projects print black and white
Slow printing to non-PostScript printers
Printing error checklist
Questions to ask
4 Fonts
Supported and unsupported fonts
Fonts not supported
Font families versus font instances
Font storage
Font management utilities
Font substitution in printed output
Font substitution when printing a project with missing fonts
Courier substitution in EPS pictures
Courier substitution on Windows
5 Error messages
Messages associated with damaged projects
Bad File Format [-70]
Unexpected end of file encountered [-39]
Out of Memory [-108]
Recovering damaged projects
Recovering a damaged project
Minor repairs
Other error messages and alerts
This project can’t be opened by this version of QuarkXPress. [17]
Non-QuarkXPress document
Some settings saved with this project are different from those in the XPress Preferences file
Nonmatching Preferences alert
6 Contacting Quark Technical Support
Creating a system profile report
Sending files to Quark Technical Support

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